Shipping Policy — Ars Onirika

Last updated: Sept. 2025

Most of our products are instant digital downloads. From time to time we offer physical items (e.g., crochet or macramé pieces).

1) Digital products (instant download)

Delivery: once your payment is confirmed you will receive an instant email with your download link. If you don’t see it within 10–15 minutes, check Promotions/Spam or your order status page.
Shipping fees: not applicable to digital products.
Technical issues: if the file fails to download or appears corrupted, contact us and we’ll resend/restore your download links at no extra cost.
Download limits: anti‑fraud measures may apply (limited attempts or expiry). If you need the link reset, just ask.
Compatibility: patterns are provided as PDF files (Bundles will be provided in .zip/.rar files). Please ensure your device can open/save PDFs before purchasing.

Important: digital downloads do not require shipping and are generally non‑refundable (see Returns Policy). Exceptions apply if delivery fails due to our error.

2) Physical items (when available)

Processing time: 2–5 business days. During peak seasons processing may take longer.
Methods & destinations: standard postal/courier services. We ship to Spain, EU, UK, USA (NOT AVAILABLE ATM) and Canada. If your country isn’t available at checkout, please contact us.
Estimated delivery times (not guaranteed):
- Spain: 2–5 business days
- EU / UK: 5–10 business days
- USA / Canada: 7–14 business days (USA: NOT AVAILABLE ATM)
- Rest of world: 10–20 business days
Shipping cost: calculated at checkout based on destination and package size/weight. Occasional free‑shipping promotions may apply.
Tracking: if available, a tracking number will be emailed to you.
Duties & taxes: international orders may be subject to customs duties, taxes or fees charged by the destination country. These charges are the customer’s responsibility.
Wrong address / unclaimed parcels: if a parcel is returned due to an incorrect/incomplete address or not being collected, we can reship it once new shipping costs are paid.
Lost or damaged parcels: please contact us within 7 days of the estimated delivery date. We’ll open a claim with the carrier and offer a reasonable solution (replacement or partial refund, subject to availability).

Mixed orders containing both digital and physical items: downloads are available instantly; the physical item ships separately according to the timelines above.

3) Returns, refunds and cancellations

Digital items: non‑returnable once the download link has been sent, except in case of technical failure attributable to us.
Physical items: see our Returns & Exchanges Policy for terms and timeframes.
Cancellations: please contact us as soon as possible. If the parcel has been shipped or the download link issued, cancellation may not be possible.

4) Contact

Questions about shipping or downloads? Email us at arsonirika@gmail.com or use our contact form. We’ll be happy to help.